Jewellery Care

Jewellery Care & Warranty

At ANJEWELL, we want your stainless steel 18k gold-plated jewellery to remain as stunning as the day you first wore it. Follow these care instructions to ensure the longevity of your pieces:

  1. Avoid Harsh Chemicals: Chemicals such as perfumes, lotions, and household cleaners can dull the brilliance of your jewelry. We recommend applying these products before putting on your jewelry. 
  2. Remove Before Activities: Remove your jewelry before engaging in activities such as swimming or exercising. This precaution helps prevent damage from harsh conditions and potential scratches.
  3. Store Separately: Store each piece of jewellery separately to prevent scratching. Consider using individual pouches or a dedicated jewellery box with compartments to maintain their original shine.
  4. Gentle Cleaning: Use a soft, lint-free cloth to clean your jewelry regularly. For a deeper clean, use a mild soap and water solution, ensuring thorough drying before storage.
  5. Avoid Extreme Temperatures: Prolonged exposure to extreme temperatures or direct sunlight can affect the color and structure of your jewellery. Store your pieces in a cool, dry place away from direct sunlight.

 

Jewellery Care and Warranty:

At ANJEWELL, we stand by the quality and craftsmanship of our stainless steel 18k gold-plated jewellery. We offer a warranty to provide you with peace of mind regarding your purchase.

Warranty Coverage:

Our warranty covers manufacturing defects, including issues related to materials and workmanship. If you encounter any such defects within the specified warranty period, we will repair or replace the item at our discretion.

Exclusions from Warranty:

  • Damage caused by improper care, mishandling, or accidents.
  • Changes in appearance due to normal wear and tear.
  • Modifications or repairs by unauthorized third parties.
  • Loss or theft of the jewellery.

How to Claim Warranty:

  1. Contact our customer service team at angelina@anjewell.com.au with your proof of purchase.
  2. Provide a detailed description of the issue, along with clear images of the defective item.
  3. Our team will assess the claim and guide you through the warranty process.

Warranty Period:

Our standard warranty period is 6 months from the date of purchase.

At ANJEWELL, we appreciate your trust in our products. We are committed to delivering exceptional jewellery that adds beauty and style to your life. If you have any further questions or concerns about our care instructions or warranty, please don't hesitate to contact our customer service team. Thank you for choosing ANJEWELL.