Frequently Asked Questions (FAQs) 

Q1: What is stainless steel 18k gold-plated jewellery?

A1: Stainless steel 18k gold-plated jewellery is crafted from durable stainless steel and coated with a layer of 18k gold, combining the strength of stainless steel with the luxurious aesthetics of gold.

Q2: Is stainless steel 18k gold-plated jewellery hypoallergenic?

A2: Yes, stainless steel is naturally hypoallergenic. Our 18k gold-plated jewellery is safe for those with sensitive skin, offering a comfortable and irritation-free wearing experience.

Q3: How should I care for my stainless steel 18k gold-plated jewellery?

A3: Follow our care instructions provided on our website. In summary, avoid harsh chemicals, remove before activities that may cause damage, store separately to prevent scratching, clean gently with a soft cloth, and avoid prolonged exposure to extreme temperatures.

Q4: Will the gold plating fade or tarnish over time?

A4: While our gold-plated jewellery is designed to be durable, factors such as personal care habits and environmental conditions can impact its longevity. Following our care instructions which will help maintain the luster of the gold plating.

Q5: Can I wear stainless steel 18k gold-plated jewellery in water?

A5: Our jewellery is water-resistant, but prolonged exposure to water or submersion is not recommended. Remove your jewellery before swimming, showering, or engaging in activities that involve water to ensure its longevity.

Q6: How do I clean my stainless steel 18k gold-plated jewelry?

A6: Clean your jewellery with a soft, lint-free cloth regularly. For a deeper clean, use a mild soap and water solution. Ensure thorough drying before storing.

Q7: Does the gold plating come with a warranty?

A7: Yes, we offer a warranty covering manufacturing defects. Please refer to our Jewellery Care & Warranty page for details on warranty coverage, exclusions, and the claims process.

Q8: Can I resize or customize my stainless steel 18k gold-plated jewelry?

A8: Currently, we do not offer resizing or customization services. Our jewellery is crafted with precision, and alterations may void the warranty.

Q9: Is your packaging environmentally friendly?

A9: We are committed to sustainability. Our packaging is designed to be eco-friendly, using materials that are recyclable and environmentally responsible.

Q10: How can I contact customer service for further assistance?

A10: Feel free to reach out to our customer service team at anjwewelljewellery@outlook.com. We're here to assist with any inquiries or questions you may have.